Kim S.
PennsylvaniaMember since February 2023

Reviews (1)


    • Mar 2, 2023
    • Verified Reviewer

    BetterHelp

    I was treated awfully by my therapist

    • Length of Use: Less than 3 months
    Overall Experience:

    My therapist Angela M. was 40 minutes late for my very 1st session. My 2nd session was good. My 3rd session she was over an hour late. She rescheduled the 3rd session for later that day at 6 pm. I waited for another hour and she never showed up. I messaged her under urgent while I was waiting. She never replied back.

    A week later, I had my 4th session with her and she was on time and yelled at me for messaging her under urgent. She said for me to get another therapist and she wouldn’t let me speak. When I tried to tell her that she had an appointment with me that she rescheduled because she was too busy for my original appointment with her she hung up on me before I could say one word.

    I couldn’t believe that she hung up on me. I can’t believe that I paid for this. I’m not sure if she never read my messages and completely forgot she rescheduled our appointment. I have no idea because she hung up on me and I never got to speak.

    Pros and Cons:

    • The customer service is nice
    • I like the worksheets
    • My therapist hung up on me
    • My therapist never showed up for our session
    • My therapist was always really late for our sessions

    Bottom Line: No, I would not recommend this to a friend


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