I have found the service itself, email support (office), and the staff responsive, friendly, and helpful. My first therapist was good but unfortunately left BetterHelp. However, I was matched with another therapist, who is proving more beneficial than the previous. I like that you can message/journal at any time. I also appreciate the ability to pay for an extra session in a week during those hellish times. And actually, I was surprised to find that the cost of the second session was less expensive than I had expected. I did a lot of the webinars in my first few months as well, which were mostly pretty good.
I didn’t give it five stars because I had to change therapist after about 4 months, the app isn’t available, and the website video chat doesn’t work on a kindle, and it’s not cheap. Not that therapy is cheap anywhere, to be fair.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend