Katherine G.
Charleston, SCMember since March 2023

Reviews (1)


    • Apr 2, 2023
    • Verified Reviewer

    BetterHelp

    Why did I wait so long?

    • Length of Use: Less than 3 months
    Overall Experience:

    I first heard about BetterHelp on NPR (public radio) and was intrigued because I knew I needed to find a personal therapist after marriage counseling was not proving effective. I hunted for one via what I felt were all the conventional routes — referrals, the Psychology Today therapist website, online websites, local groups and practitioners, etc. I was having no luck and was about to give up when I remembered BetterHelp (which was cropping up everywhere). I was dubious because I assumed it was just a commercial aggregator of not-as-qualified therapists. But I was so wrong. BetterHelp has therapist matching down to a science, and even though I had to wait a little (demand is huge now across the US), I was pleasantly surprised when I was matched with the best therapist I have ever had. She is highly skilled and unbelievably helpful. I was a mess during our first session and she stuck with me so I wouldn't be scared off. I'm so happy I came back for a second session and gave it a chance because she is wonderful. I only wish sessions were longer! If you are considering therapy, do give BetterHelp a call or email. They make everything so easy and unintimidating. They DO have it down to a science.

    Pros and Cons:

    • My therapist.
    • How simple and user-friendly everything is.
    • How they didn't let me drop off without searching for a really good therapist match for me.
    • Sessions feel too short! An hour would be better than 45 mins but I'll certainly take that.
    • The four-session charge before I knew I was OK with my therapist. Would prefer charge per session.

    Bottom Line: Yes, I would recommend this to a friend


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