Disgraceful company! I used to be a happy customer with Oura and regretfully recommended it to many friends that bought it, and gave one ring as a present even. Oh boy, do I regret it! I had my gen 2 and lost it, bought another one to find out this is not a gadget you can wear and have the benefit anymore; it is now a trap for a monthly bill of a subscription.
I have contacted customer service and they were unhelpful with “ready-made” answers. Finally, they say I did not read the small print (yes, my mistake in trusting a company I had experience with before) and that they are investing in additional resources.
I just want to have my sleep cycle and heart rate, which I think I am entirely owed by buying the ring – I don’t want any interpretation, which I always found not helpful.
When I argued, I was an old customer, I was told I lost the window to purchase 3rd gen (which I did as I had lost mine) and get a lifetime membership! I really felt left aside.
I will not pay for membership, I will not recommend customers, and I hope in the future they change their approach or ultimately will fail as a company.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
