What I like:
- Clear design and interface without too many features.
- The choice to use the app or the browser version.
- Always fast and friendly replies from customer service.
- We can choose between video calls, phone calls, or just chatting.
What could be improved:
- Some advantages are mentioned briefly in marketing bits and the faq, without any details to be found anywhere, forcing us to contact customer service each time.
- You cannot choose your first therapist.
- When you change therapist, the list of therapists you get is not very exhaustive and often doesn't follow your selected preferences in the questionnaire (for example, I asked for a female therapist only, and half of the results were male).
- If you change the country of residence, you can only change your displayed timezone but not the area inside of which your therapist will be selected, making it difficult to book.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
