Reviews (1)

After my introductory shipment ended, I called to cancel because it was just too expensive. The man that I talked to said that he could give me a discount and could get my order down to $33.92 per month and I agreed. What he did not tell me is that he was going to cut out one of the products and that’s how he got the price down! I got the next shipment and it was missing one of the products.

I called and was told the price of $33.92 did not include one of the products. However, they would send it to me, but in the future, the price would go up to $46 or $47 a month. I said cancel. I said it was deceitful on his part not to tell me that the reason he got the price down was to cut out one of the products and he should’ve made that crystal clear on the phone.

The girl I talked to this time and her supervisor, claimed that I specifically asked for that dollar amount which was a blatant lie. He gave me that $ amount after I rejected his first offer! He told me the price would never increase but should have been honest and said (after he offered $33.92) that I should PICK a product I no longer wanted to get the price of $33.92.

The girl that I talked to on the phone told me the reason I didn’t get the one product was because it was out of stock! That made no sense — nothing on my paperwork said there was a product out of stock!

Customer service is dreadful, and they don’t care about retaining customers! I do not know what the man put in his notes but the girl I talked to and her supervisor seemed to think this was all my fault! It certainly was not because I was never asked what product to delete.