Samantha M.
Hamilton, OHMember since November 2023

Reviews (1)


    • Dec 20, 2023
    • Verified Reviewer

    HelloFresh

    Terrible customer service

    • Length of Use: 6–12 months
    Overall Experience:

    I spoke with someone in July who told me I had until Oct 31st to cancel my subscription. Then when I got charged on the 27th, I called to see why, and they said, "No, you need to call BEFORE the next shipment date." I contacted customer service (who had the convo on file) and they did nothing to help the 79-dollar charge I was issued, for something I did not order. This is not the first time I've had bad customer service with them.

    Pros and Cons:

    • No “pros” were specified in this review
    • Customer service
    • Price
    • Time it took to get back to me
    • They took my money

    Bottom Line: No, I would not recommend this to a friend


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