It's impossible to review pans that you have ordered twice, but never received.
First time I ordered on April 24. On May 5, I finally contacted CS to find out why I had yet to receive the email informing me that my order had shipped, only to find out that they canceled my order on Aprirl 25, and just never bothered to inform me. When I asked the reason why they canceled it, their answer was "it looked like their was a possible duplicate order." So I'm thinking ok, benefit of the doubt, it was a safety precaution. Fine.
CS told me to go back online and reorder and she gave me a promo code that gave me 25% off as an apology for the inconvenience. Great! I had ordered the 12 pc. set and the code made it a really good deal. I was happy to reorder.
Today, May 14, I once again contacted them to find out why I hadn't gotten that follow up email again, and was once again told that my order had been canceled the same day. When I asked why this time, the answer was "hmmm, we don't show any reason other than that upon account review, your order was cancelled."
Me: That's ridiculous, my credit is excellent.
CS: Sorry for the inconvenience (deja vu) but I can place the order for you again now and give you a great discount.
Me: What discount is that?
CS: I will give you the 12 pc. set you wanted, normally $149, for only $140.
Me: (laughing) No you won't! I'm looking at the confirmation email right in front from the LAST time I reordered, that shows I paid $112 for that 12 pc. set, and I'm not giving you a penny more.
CS: Wait ma'am, let me finish, I'm not done. Once you receive your products, I will give you another $30 back.
Me: Nope, sounds fishy to me. Since it's like pulling teeth to get you to send me the pans, I can only imagine how hard it would be to get you to send me my $30! You need to honor the last offer of $112.
CS: I'm sorry ma'am, I'm not authorized to do that.
Me: Then give me to someone who is.
CS: No one will be authorized to do that ma'am.
Me: Then I guess you don't really want to sell your product. You can keep them. Good bye.
End of story.
Bottom Line: No, I would not recommend this to a friend
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