Reviews (1)

I used the original Proactiv skincare system for a few years with good success. After years of spot related problems into my late 40's I was happy. No side effects. Then the new Proactiv+ replaced the original system and I had no alternative but to try, as the old system was to be made obsolete according to my enquiries on their helpline. This is when my problems started.

I had no instant reaction to the new product. I did not like the texture of the new cleanser or the new moisturizer.

A few months later problems started that I did not initially connect to Proactiv+. Dermatitis started under my eyes. Lips started to feel dry. My eyes started to feel sore & dry. As the months went by I visited the doctors 3 or 4 times as the situation got worse. My lips cracked and peeled. On occasions bled. Dermatitis was treated with steroid cream but came back as soon as I stopped using it. Eventually a second stronger cream was prescribed. And my eyes became gritty, uncomfortable & bloodshot, for which I had to have drops and gels to alleviate. I took vitamins thinking I had some deficiency and kept a food/drink diary trying to eliminate the cause.

Eventually my doctor suggested stopping use of makeup and skincare products for a month even though all these products I'd been using for some time. The first thing I stopped was my Proactiv+ skin care. Almost instantly it was obvious Proactiv+ was the cause of my problems.

After a few weeks of not using Proactiv+ I no longer have dermatitis. My lips instantly felt better. Although there are lines inside my lips where damage is still showing, I no longer have any dryness. My eyes feel alleviated but not 'normal' so not sure if Proactiv+ is the cause of my eye problem yet, but it is obvious it was an irritant to them. So I will have to wait a little longer.

After e-mailing Proactiv, who needed constant prompting to reply, I am still awaiting a refund for all the 'new' Proactiv+ I have used. They offered a part refund to wrong card details and have ignored my correspondence since then. Customer service is very, very poor unless you are buying, then it us very, very good.