I ordered the 3 jar special of Crepe Correcting Creme. The website pops up with a chat person. This person assisted in the special price BUT the company scammed me.
I was sent the 3 jar special & 2 additional jars which I did not want. Of course they got all the money off my card. I contacted them 4 times on the website and via email - NEVER A REPLY. I was requesting to return products for the refund & guarantee.
The doctor emails me for my opinion of the products. I advised him I am NOT happy and he stated someone would contact me. This NEVER happened so I got stuck with 5 jars of creme.
Also, the sealed jars are half full. Creme does NOT work nor was there any improvement.
Worst customer service, as there is no customer service, no refund or guarantee honored. Beware of this company.
Bottom Line: No, I would not recommend this to a friend
24 people found it helpful
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Company Response from Beverly Hills MD
Hello Suzie, my name is Samantha and I am the Customer Care Manager here at Beverly Hills MD. I am so sorry to hear about your experience with our company. I want to assure you that it is never our intention to confuse customers, by offering special discount packages. These packages are made solely to provide our customers with the best possible value. I want to ensure that you are completely refunded for your entire purchase. No need to send anything back, please keep the jars as a thank you for trying our product. Feel free to email me at samantha@beverlyhills-md.com, at your earliest convenience, and I will be sure to process your refund. I look forward to hearing from you!