Reviews (1)

I originally ordered the trial $39.95 kit in January. I was not impressed. I immediately called and canceled but the girl on the phone kept trying to sell me other product.

My son was killed on his job in 2013. It was horrible. He was my only child. He has two children that were placed in foster care the day after Christmas, so I moved to Florida to help take care of the kids. I had no luck getting in touch with Customer service in January so I emailed them February (as so many other people who have complained about this company have also had an impossible time reaching customer service).

So I sent them a notice of cancellation on February 1st to cancel any "membership" and "cease and desist billing my credit card." I have been through hell. In March, I noticed I was still being charged for product that I was not even receiving because there is no postal service in the remote area in which I live, everybody has a PO Box.

So I did not receive mail February or March at all. They didn't even have the correct address, yet they still kept billing my account but I was not receiving any product. Finally, in May I caught them. Not only had they not canceled my account, they had not reimbursed me for the extra charge from January 4, February, March, April, and May of 53.94.

I filed fraud charges with my bank. I'm still paying for my son's funeral. I do not need this expense and heartache they have caused me. Ive received nothing from them except one kit. I went through 33,000 emails and found where I had advised them to cancel and that I had moved and left no forwarding address and to cease and desist billing me.

At this point, I've filed reports with my bank, the company (which sells its product under one name and bills under a completely different name, and has a totally different email for returns), the BBB, Rip Off Reports, Highya, and ultimately the FTC. I want to be reimbursed from February as I have proof that I have moved through May 2016.