When I ordered the trial kit, I specifically instructed them NOT to put me on their automatic offer. I only wanted the trial kit even though I would have to pay a bit more for it.
The kit came and I tried it, the tan is to light and the rich is to dark. With about a week of receiving the trial kit, another box came. It was after costumer service hours so I left a message inquiring about it. That was March 2016. As of today I never received a reply and it is still under my sink unopened. When another box came today, I was able to get through to costumer service. She said I had been placed on the automatic send program.
When I told her I didn't care for it and that's why I didn't want the automatic program, she said that it was too late. She would send a return label for the one today but what they have taken from my account they would not accept the return of the unopened box from march and secondly, not refund the $193.77 they have taken from my account. I was told the intro kit was $59 something if I only wanted it but as you can see, my order was completely disregarded and IT Cosmetics basically stole money from my account.
I don't care what the cost is, if the product is good and the company is honest, you don't have to use underhanded tactics to make money. All you're making are enemies.
Bottom Line: No, I would not recommend this to a friend
94 people found it helpful
Link to this Review