Reviews (1)

I was a subscriber to HelloFresh for 3 months. From April to July 2016. Let me first start by saying the food was good. The recipes were easy to follow. Now the bad. (And there is so much bad.) My first box was scheduled to arrive on a Monday via UPS between 8 and 8. It did not come. I called and they refused to refund. I was offered a credit which I didn't want. However after much debating I ordered the following week to utilize the credit for a free box. That week the box came a week late.

This became the "norm" from HelloFresh. When I called (and I called a lot) not one customer service agent apologized and empathized or really seemed to care. My credit card was charged for boxes I never ordered. Out of all my deliveries I only received two boxes on time. Several were late and several came days late leaking and unusable. At one point I was hung up on by a rude supervisor at HelloFresh. I was contacted by a manager at one point, but was at work when he called so I asked if I could call him back. He said that was not acceptable and that he would call me back, but never did. Finally when my last box came late, the customer service agent told me "well maybe you should pay UPS for early delivery". I said NO! I shouldn't have to; her reply was "shall I cancel your service then". Which I did.

I would like to point out that each time the boxes came late I also called UPS. Every time they said the same thing that they did not receive the package from HelloFresh until Saturday and that it was scheduled for two day delivery, and with no delivery Sundays, that makes it Tuesday at best. Had HelloFresh done what they should have and gotten the order to UPS Friday, the box would have come on time.

It is sad that all my complaining fell on deaf ears.

As I mentioned, the food was good but as good as that may be, it does not overpower the horrendous, rude, pathetic customer service. I also saw on the BBB countless complaints of similar stories. Customer service and satisfaction should be of utmost priority always and HelloFresh lost a customer because of it.

I am now with Home Chef. The meals were shockingly amazing and customer service was wonderful the one and only one time I had to call.