Jan Carpenter
Hertford, UKMember since July 2016

Reviews (1)


    • Jul 22, 2016
    • Verified Reviewer

    Trim Down Club

    Think I've been had.

    Overall Experience:

    Sat thru the presentation, decided to buy the basic package online. Screen then offered me a further package which I did not want, but screen would not allow me "no thanks". So I was billed for the second item. Contacted customer services to ask for an adjustment. I was away from home for 2 days, on my return, they had replied telling me a "ticket" had been opened for me and the next day followed up with "ticket closed, no money refunded". My goods have not yet arrived, but reading others' experiences, looks like the money back guarantee is a fairy story too. First time I've fallen for this - should've read reviews first.

    Bottom Line: No, I would not recommend this to a friend

    43 people found it helpful

    Link to this Review
    • Dec 20, 2016

      Company Response from Trim Down Club

      Hi Jan,

      This is Adam Feldman, Director of Client Relations with the Trim Down Club.

      Thank you for your genuine review. After investigating, I was pleased to see that your original request was naturally solved shortly after the review was written.

      With that said, we will surely improve our automatic reply to be more precise!

      Going forward, I would like to provide you with free, personal support from one of our experienced dietitians. On top of this, I am available at any time to help you make the most of our menu planner, professional forums, courses and much more.

      My direct email is adam.feldman@trimdownclub.com. Together we will ensure that you reach your weight loss goals!

      Adam Feldman

      Director of Client Relations,

      Trim Down Club


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