Reviews (1)

I originally ordered this product from the infomercial. I returned the product because I have dry skin and it didn't work for me. I was billed for 2 payments by the time my return was processed. However, I returned my items to the address on the invoice which was incorrect if you purchased from the infomercial. I was able to give them a tracking number that showed they were in receipt of the product and they processed the refund.

I also stated that there product did not work for me and that I did not want anymore products from them. I stated this during every call I made to them (3 in total at this point). Then about 2 months after I get this straightened out I receive another charge. I make a phone call and they state that it was my auto shipment. I was really frustrated at this point. I said I made 3 different calls to your customer service because your products didn't work for me. Returned the original shipment and filled out the return reason. Stated to multiple customer service employees that I didn't want anymore product and you still ship me items that at this point I did not order.

That is fraud at this point. I called my bank, cancelled my card, got a new card with a new number and they somehow got my new banking information without me giving it to them. I called again and asked how they got this card number. They stated that I had to give them the card information. I replied that I just got this card within the last couple weeks and I haven't talked to anyone there in over a month. When I asked how they got card information and charged a card I never gave them, she couldn't answer this question.

Dealing with this customer service has been one headache after another. I've had to close my account since this happened. I feel when I said that I didn't want the product and returned and filled out the original return that they should've taken care of making sure they didn't ship anymore product and that is on them. I've filled out 1 fraud case for the 1 charge and am now onto number 2. I will continue to do this until they stop billing me for items I did not order. I wish I would've read the other reviews prior to even trying the product. It took me less than a week to try and return.