Kristen Brooks
Charleston, SCMember since July 2016

Reviews (1)


    • Aug 1, 2016
    • Verified Reviewer

    The Black Tux

    Rentals not timely

    Overall Experience:

    I had a poor experience with The Black Tux and for a bride and groom it was a lot of added stress right before the Big Day. The online order experience was excellent and the suits were good quality. But 3 days before the event we had still not received my husband's suit, when their policy is to send it out 10 days ahead so that the groom receives it 7 days in advance and is able to send it back if there is a fit issue.

    Some of his groomsmen had received theirs at that point and they all needed to send back at least one piece of the suit, which made us very nervous. Other groomsmen had not yet received theirs either.

    When I tried to contact The Black Tux, I had a very difficult time. They do not pick up their phone calls, and you are welcomed to be called back by their customer service. However, when they call back and you pick up, there is a voice recording saying "Sorry, we seem to have missed you. Please try us again", or something to that effect. This happened more than three times.

    I finally got someone on the phone and was told I'd be called back the next day once it was shipped out, after they blamed the issue on FedEx. (However, if it was FedEx's shipping issue, I would have at least received a preliminary notification that it was scanned. And secondly, if it was a FedEx issue, you think someone at The Black Tux would have reached out to let us know about it.)

    Anyway, the next day I did not receive a call back, so I again went through the call/hold/auto-recording chase. When I got someone on the phone I demanded a FedEx tracking number for the suit, and that I was not hanging up until it was addressed.

    I would not recommend this company, especially when trying to outfit a bridal party, as it caused a massive amount of stress and time wasted to multiple people. Lastly, their shoes for rent are horribly cheap looking in person - a total disappointment.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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