If you are really into expensive liquor and want to try tiny little samples before investing in a bottle I guess this is good. The promotions however are confusing as to exactly what you will receive for your $60 'membership'. I saw an article about this in a magazine that sounded like you got 3 months of samples - 3 small vials of whiskey the first time and then you get to choose the next 2 months of samples - rum, vodka, gin, whatever. In actuality we got 3 samples of whiskey for $60 and that was it. Oh but this membership 'allows' us to buy more expensive booze to impress our friends, detailed information about the booze, distiller, etc. So what. I can read all that stuff online and buy quality booze at Costco or locally. What a disappointing Fathers Day gift this was! There isn't any way to get your money back either. So with my membership cancelled I get nothing but a bad whiskey taste in my mouth.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Flaviar Ltd.
Dear Kate,
Thank you for reviewing our service and for giving me the opportunity to address your concerns. I'm terribly sorry to hear that you were disappointed with the Flaviar Father's Day Gift.
You have contacted our customer care on July 15 and forwarded the link to the website that promoted our Father's Day Gift (3, 6 and 12 months of Flaviar Membership). We got back to you immediately with the full explanation of what the membership entails: one tasting box per quarter, monthly free shipping, access to exclusive content, online tasting course, exclusive deals, live events etc.
I'm sorry to hear you don't find enough value in what we offer as the tasting boxes are only one of the major club's benefits.
I've looked through our correspondence and haven't been able to find your request for a refund, I'm sorry. Saying that there is no way to get your money back is simply not correct, though. Here is our cancellation policy that can be found in our terms and conditions:
You may cancel your Membership any time by contacting our Membership team. Any refunds are calculated based on the 90-day Membership period as follows. If you cancel within 3 days of signing up to a paid Membership, we will refund your full Membership fee. We may charge you (or withhold from your refund) the value of benefits used by you and your account during this 3-day period. If you cancel at any other time, we will refund your Membership fee pro-rata, based on the remaining duration of the Membership, but only if you and your account did not make any eligible purchases or take advantage of Membership benefits since your latest Membership charge.
I really hope I've managed to address your concerns sufficiently but don't hesitate to contact us at hello@flaviar.com if you need further assistance. Thank you!