Dawn Hyde
FloridaMember since August 2016

Reviews (1)

    • Aug 25, 2016
    • Verified Reviewer

    Beverly Hills MD Crepe Correcting Body Complex

    My Crepey Skin Is Still Crepey

    Can't believe I fell for the TV ad when I was practically positive it was just another scam for women so desperately wanting to find that smooth skin they took for granted for so many years.

    But... I ordered the Crepe Correction Body Complex. I have faithfully used the creme for 6 weeks, and do not see one iota of improvement on any place I've been using the cream.

    In all the literature I have, or found online, or heard on TV, all of it says 60 day money back guarantee. And added on right behind the 60 day money back guarantee, all info says "That means you can return your order at any point within 60 days, for a full refund of your money." "Within" does not mean you may use it 60 days, and return it the next day, but you need to return it before the 60 days are up.

    Since it has not made the most minute difference in my skin, I am ready to return it now, at the end of 6 weeks. I went online to see exactly how to box it up to send back. I received an online mailing instruction page.

    However, on that page, it is written "Keep in mind, we will only be able to issue a refund for the items returned back to us." So they don't give a full refund for the amount you paid. You get nothing back for the empty jars, or, probably, the partially used jars.

    I also had to contact my bank when I received my order, as it tells you then, you will be automatically sent another shipment each month, and money will be taken from your account if you don't cancel the future ordering plan.

    Too much confusion. Negative results. No, I would never recommend this to a friend or relative or even someone I hardly know.

    Bottom Line: No, I would not recommend this to a friend

    31 people found it helpful

    Link to this Review
    • Aug 29, 2016

      Company Response from Beverly Hills MD

      Hi Dawn,

      My name is Samantha with Beverly Hills MD. I am sorry that our Crepe Correcting Body Complex did not work as you had hoped. Everyone's skin is unique, so certain products may take a bit longer to work for some. We always honor our 60-day money back guarantee, but I am happy to extend to you a refund even if the 60 days has passed. Please email me at samantha@beverlyhills-md.com so that I can help you with this.

      To clarify, our return policy is a 60-day full money back guarantee once we receive the returned items. This means that a customer will receive their full refund once we have receive items, even if the jars are empty or partially used.

      We never automatically bill or refill anyones order unless they sign up for our inner circle program. This is a completely optional service we offer to our customers so that they never have to worry about running out of their favorite product, as well as receive a special discounted price for being our valued customer.

      I hope this helps to clarify any questions you had, and please feel free to email me personally if you have any additional concerns. Thanks Dawn!

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