Returned the pot with utensils in June 2016 requesting a refund.
7/13 checked status of refund: was told to expect a refund in 5 days.
7/21 called: was told I can expect a refund in 7 to 10 days.
7/29 called: request escalated, was told to expect a refund in 7 to 10 days.
8/13 called: was told to expect a refund in 5 business days.
8/19 called: was told to expect a refund in 24 hours.
8/22 called: escalated to the Finance Department, they said they need 7 to 10 days.
Each time I called, I could never get passed the first level supervisor. Each supervisor stated "There is no one higher in authority that I could talk too." The CSR's and Supervisors I have talked are: #36, B78, G11, L79 ,L78 L74, P50, P64 and 1971308524. I was told there is no way I could be transferred to a higher authority. Need I say more?
Bottom Line: No, I would not recommend this to a friend
40 people found it helpful
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