I first received my trial pack with 2 jars of Recapture 360 Day cream and one of Close Up Wrinkle Reducer. I was expecting 1 jar of Day and one of Night cream as advertised, but started using the product anyway.
Immediately my face, neck became red. I understand that some active ingredients can cause this, so I continued to use for another day.
Day 2: The redness was much worse and large welts appeared. The itching was terrible. I ceased using the product, immediately, tried to wash and remove it from my skin, but the damage was done.
3 days later my skin is still recovering. It's still red, lumpy and itchy. A very bad reaction to whatever chemicals are in the product.
I was well within the return period, so phoned to ask how to initiate the process.
Apparently the product must be returned in its original packaging, at my cost. I thought “OK fair enough” until I was told that another package was on its way with 2 Night Creams. I said I didn't want it. They claimed they couldn't stop the shipment.
The thing that REALLY pissed me off was that they refused to allow me to send all this rubbish back together. I must send return the packages SEPARATELY and pay 2 separate postage fees.
Rubbish Product, Bad Customer Service, Terrible Experience. Obviously Ms. Brinkley no longer cares what she puts her name to. What a shame to ruin a lifetime reputation and end it in a scam.
Bottom Line: No, I would not recommend this to a friend
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