Ordered this product, partial shipment arrived about 10 days later, One full set of pots never arrived. Called customer service, they assured me the set would be on the way. 19 days later still no set of missing, but paid for, items. Called again, they saw my request on August 15, 2016, but said they must have been too busy and overlooked my order shortage. Luis assured me he would re-prompt the shipping request but evaded direct questions. Well lets wait another 10 plus days to see if I get what I paid for over a month ago.
The problem I see here is it seems if the customer service has a script to read from and has no answer to anything but scripted items. The product is good but make sure to use wood or plastic utensils when cooking as not to scratch the finish in the pans. Rating is due to not getting the ordered and paid for product with multiple requests. I give 4-5 stars to the product, it works.
Bottom Line: Yes, I would recommend this to a friend
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