I ordered their free trial which only charges you for shipping. This they make very clear, along with all of the things the product is supposed to do for your hair. My hair felt more damaged than ever while using this product and I gladly went back to the brand I was using before.
I received an email saying my free trial time was coming to a close, and they provided a link that took you to a page that gave you 3 options to choose from towards what step you would like to take next to the product.
I cancelled it, expecting to only be charged to keep my product. Come to find out, you're supposed to call them, and they charge you full price, divided up into a couple of payments, for the whole product. When I tried to argue them on it, they were incredibly rude and condescending.
Never again would I buy this product or recommend it to anyone.
Bottom Line: No, I would not recommend this to a friend
I've had the same experience. It's infuriating when you're asked to pay for a product that does no good for your hair. And the customer service was rude, as if they were the ones scammed by this product.