Brandon W
TexasMember since September 2016

Reviews (1)

    • Sep 28, 2016
    • Verified Reviewer


    Terrible Experience

    Overall Experience:

    I really wanted Carvana to work out, because the shopping and buying experience is clearly superior.

    However, they are clearly failing to adhere to their 150 point inspections on vehicles. I ordered one car, and was later informed they couldn't deliver on time because they would need to replace the climate control system. I swapped out for another car, and they then AGAIN informed me they would need to push the delivery back by 2 weeks so they could replace brake pads and rear tires. This is completely absurd.

    At this point, I really don't have any faith in Carvana's capabilities as a dealer.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Sep 30, 2016

      Company Response from Carvana

      Hello Brandon,

      Thank you for providing your feedback regarding your experience with Carvana. We do sincerely apologize for all the inconsistencies and inconveniences you had to endure during your purchase process. It is unacceptable for any of our customers to have to go through these hassles during the Carvana buying experience. As you mentioned the vehicle was delayed due to a failed pre-delivery inspection. We do put all of our vehicle’s through a final 150-point inspection before delivery to make sure every vehicle is in the best condition possible prior to delivering them to our customers. Unfortunately, an issue was identified with your vehicle and needed repairs causing a delay in your delivery. We are truly sorry that we did not maintain better communication about the repairs and delays. Additionally, you had to deal with another failed pre-delivery inspection on a different vehicle. Both of these issues should have been identified prior to the sale of the vehicle. We are working to better improve our processes so that this does not continue to happen. Thank you again for taking the time to provide us your feedback about your experience. Please let our Customer Advocate team know if there is anything else we can do for you at 800-333-4554.

      Thank you,

      The Carvana Team

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