Reviews (1)

I received a coupon for HelloFresh and thought that I would give it a try. We prepared the meals according to the provided recipes and the food was okay. I tried this for 2 weeks and found that it just wasn't working out with my families schedules. I went on their website to postpone and just decided to cancel altogether.

Today, I received a box again after canceling. I discovered this when going through my bank statement and saw a new charge for $129. I immediately went online and cancelled again. I also sent 3 emails via their website to cancel. They never replied. I called and talked to a service rep and manager. Neither was willing to refund the charge stating that they only saw the 2nd cancellation which of course, allowed them to ship and charge me again. How frustrating and convenient.

When I asked if I could talk to someone that could help me, the manager said they'll tell me the same thing. I asked him to please have the manager call me anyway. We'll see if that happens. I asked for someone in their Corporate Headquarters and Joe the manager said they have no direct lines. Roadblocks at every turn.

I seriously believe they know what they're doing. Way to force your product and take money from the customer. Extremely disappointed. Any good business would have simply apologized and refunded the money regardless. The public should have this information before proceeding with a company who will tell you that you're wrong, you didn't cancel and won't refund your money. By the way, Joe did say that my account is cancelled now (after the delivery and charge), his manager will call me (we'll see) and have a good day. Wonderful! We'll see if I get another order and charge. Stay tuned...