Andrew
Atlanta, GAMember since October 2016

Reviews (1)


    • Oct 24, 2016
    • Verified Reviewer

    Club W

    Shady Business Practices - Scam Alert

    Whatever you do, DO NOT sign up for this company's monthly wine subscription. If you don't login to your account each month to check your "box" - where they automatically add wines to be shipped to you every month - or if you forget to skip a month's shipment, you will automatically be shipped wines you don't want and be stuck with the bill.

    Then when you call customer service to initiate a return, they won't provide you a return label unless the order was for six or more bottles of wine. And then they will charge you a $20 restocking fee - for wines you DIDN'T want, AND that you had to pay out of pocket to ship back!

    Each time I have had to send a return to them, they DID NOT automatically process my refund. I had to call and demand that it be processed - almost a month later to the day in the most recent incident!

    So let's review - you'll be sent wine you don't want, forced to pay return shipping, and then charged a restocking fee, AND you will wait an indefinite amount of time to see ONLY A PORTION of your money back. In other words, you will pay 50% of what they originally billed you just to return wine you didn't want! So basically they steal from their customers when you are ALREADY unhappy with their service.

    Absolute garbage. Horrible customer service policies. I canceled my account and will never go back.

    Bottom Line: No, I would not recommend this to a friend

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