Reviews (1)

It's not even worth 1 star! I signed up for a FREE box. Wasn't suppose to be charged anything, at all -- I called to verify. We got our first (free) box and it was HORRIBLE. The veggies were wilted and rotting, the recipe was gross, and wouldn't feed three people let alone a fourth person.

Then, later I look at my bank account to realize they DID charge my account and I called them right away. They told me there was nothing they could do because the box was in route and it was after the time to stop it. They told me if I was to refuse the shipment they would then send me my money back. My husband called, spoke with the manager and they told him they would give him $15 back via our bank account and that was it. Which, still to this day, 5 days later, have yet to see a penny back.

The box came by UPS, and we sent it back like we were told to do. I called them the following day to inform them I didn't receive the box and wanted my refund like I was told, and they told me they wouldn't give a refund what so ever. I fought with them, went to 2 different managers and they gave me a credit on my HelloFresh account. Which, I informed them SEVERAL times I will not and won't order a thing from them again. They refused any sort of refund other than the credit. Then one manager said she would take the credit back since I didn't want it and deactivate my account.

All I want is MY money back in MY account! I am not asking for anything extra, or anything, just my money that I work my butt off for.

They are thieves. They can take your money, even after you do as you're told they won't return the money they took out of your account, without permission.

They said they are providing fresh food, which they are NOT. They are not there to help you or to make the customer happy. Be careful wasting your money on them. Your better off going to one of the other companies.