Reviews (1)

This review is based on the customer service I received during the return process.

Return advice: Make sure you send the product back within the ninety-days to receive a refund. You have to contact customer service and wait for them to email you a return authorization code. I would also recommend putting insurance on the package and requesting a signature. They take their time processing returns. Be prepared to wait at least a month for a refund.

Hair La Vie has absolutely the worst customer service department. Very rude and condescending.

I contacted customer service to request a return shipping label because two orders were processed without my knowledge or consent. I placed one order for six bottles of the hair vitamins. I initially was going to purchase three bottles and backed out of the order without hitting the final select button to confirm the order because there was an offer at the end of my purchase to upgrade to six bottles for an additional $50.00. Before I confirmed the upgrade I wanted to speak to a friend to see if she wanted to split the order. I decided to order six bottles instead of the original three. I got back online and placed the order. Did not think anything of the order until I reviewed my bank statement and noticed two charges. One for $107.00 and a second charge for $160.00.

No big deal (so I thought). I contact customer service and request a return label for the unauthorized purchase. Instead of being greeted with a "we see you are a repeat customer" and a "sorry for the inconvenience, we will be happy to mail you a return shipping label," I spoke to Angela who stated "we would rather lose you as a customer and have you return both orders at your expense than send you a return shipping label for the extra order."

Very disappointing. And the worst part about the situation is when I tried to contact someone else within the company I get Angela over and over.

I am not sure if this company values their, customers, but Angela is terrible for business and terrible to deal with.

I took my business to another natural vitamin company whose product is very similar to Hair La Vie and they do not have an Angela there to send condescending emails to customers. And they actually appreciate customer feedback and handle issues with orders promptly and without a nasty attitude.