Barcelona, SpainMember since November 2016

Reviews (1)

    • Nov 27, 2016
    • Verified Reviewer

    Naja Lingerie

    Not as advertised + bad customer service

    I ordered a Sparrow bra and culotte. I was super excited because they look very pretty on the website and the reviewers there seemed to be really happy with them.

    However, when I opened the box, the first thing I noticed was an unexpected set of colors with very neony-pinkish tones. From their description and pictures on the website, I was expecting something way sober.

    "STYLE: ISABEL. Our most comfortable everyday wired demi bra uses our signature super soft memory foam cups. The strapless cut is flattering for nearly every breast shape. Cups provide just the right amount of coverage without adding volume. Finished with adjustable straps and a hook + eye closure at the back.

    PRINT: Lace sparrow tattoo print. Interior Print: lace rose tattoo. Original design by Tamiko Rast."

    Let me be clear: The "lace rose tattoo print" lining was changed for a very ugly combination of neon pink and yellow Mexican skulls. These were clearly colors that do not match the exterior of the bra.

    Had I been told that this changes would be made beforehand, I might have bought it anyway, but receiving it without any prior notice left me very unsatisfied. All the excitement about wearing this and collaborating with a company like this were gone once I opened the box.

    I asked about how to get a refund on this set, and nobody replied. However, they were very keen on posting cutesy pictures and empowering posts, but not on helping customers. Until I complained about it on facebook, no one helped.

    I may buy other products from them in the future, since I find both the ethics of the company and the products to be interesting. However, I would really appreciate it if something could be done about their inability to talk to their customers or to give proper explanations when asked.

    Bottom Line: No, I would not recommend this to a friend

    35 people found it helpful

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