According to the good doctor, I am one of the few who is not helped by using this product. I was not worried about the $135.00 I spent since it was covered by his 100% guarantee with a simple friendly refund policy. Just spoke to one of his customer service people requesting he honors his guarantee. Was told "No problem" - just send back the empty jars and pay return postage and they would look and see if I qualified. Who would keep empty jars almost 2 months after emptying them when there is nothing in the guarantee stating this is a primary requirement? But they also had a verbal scam to take care of this. They offered me a refund of my cost at a 40% discount but really meant they would only send me 40% of what I paid. Makes me think that the whole operation is only to scam the public.
The product did not work for me and got scammed on the guarantee. Would not recommend this to a friend or even an enemy.
Bottom Line: No, I would not recommend this to a friend
29 people found it helpful
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Company Response from Gundry MD
Hi Shayle,
I am truly sorry for the confusion you had with our refund policy. As with most standard refund policies, you do have to return the product, even if completely used, in order to get a full refund.
We ask that customers return the container so we know they at least tried it, and are glad when our customers call so we can consult them to make sure they were doing everything possible to experience the great benefits of Vital Reds.
We offer a 40 percent discount to keep the unused portion of the product if customers wish to continue trying it and do not want to go through the hassle of returning the product. We do this for the convenience of our customers, and I am sorry if this was not clearly stated when you called.
It is unfortunate that you did not experience the benefits of Vital Reds that the majority of our customers do. As with any product, it might not work for everyone.
For your trouble, I want to extend our 100 percent money-back guarantee, even if the 90 days has passed. Please email me at aria@gundrymd.com and I will take care of this for you right away.