CaliforniaMember since December 2016

Reviews (1)

    • Dec 15, 2016
    • Verified Reviewer


    I want a refund

    I only bought the products from the website once as a gift for a friend. And now I'm being charged $19.49 for something that I did not buy recently. I send TWO emails and got no reply. There's not even a number that I can call. I want the money back.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

    Link to this Review
    • Dec 15, 2016

      Company Response from HiSmile

      Hi Stella,

      Thank you for your feedback.

      Very sorry to hear your most recent experience with HiSmile. I do apologize for the delay if we have yet to get back to you, as I am sure you can understand we receive an influx of emails every day. Please ensure you are emailing the correct email address and one of our lovely customer care team members will be more than happy to respond to you regarding this issue.

      I believe you have unknowingly signed up for a recurring subscription service. We will be more than happy to assist you with this issue.

      We look forward to hearing from you x

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