I have had the same terrible experience, but I almost tried for the free product, and ended up with almost $400 of stuff. I didn't complete my order and left the website and this still happened. I never received an acknowledgment of my order or any paperwork! I did dispute one charge on my credit card and got $99 back, sent 2 products back, received partial credit for one. Still trying to pursue, going to try to dispute another charge. I don't usually order free samples, but I went ahead and was going to try because I felt Christie Brinkley could be trusted. Right now I'm out about $180.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Christie Brinkley Skincare, LLC.
My name is Sarah, I am a Customer Relations Liaison with Christie Brinkley Authentic Skincare. Thank you so much for speaking with us about your experience with Christie's Bio-Clock Activation System. Please do not hesitate to email us with your contact information at firstname.lastname@example.org if you have any questions. Thank you again.