I purchased an Effy ring while on a Celebrity cruise. The convincing sales representative stated that the ring can be traded in or upgraded by Effy at any time. We then asked if the ring can be made in white gold and they said that it can be done. So we purchased the ring and after several weeks it was delivered to our home and it was in white gold as promised.
However, the emerald stone was not the same one that I purchased. During a phone call to Effy, I was told that the stone was indeed the same stone. Later, I contacted Effy to ask if I could visit their store in New York with intent to either trade the ring or have the emerald replaced. I was told that I must contact the cruise line, and they told me that I had to contact their customer service department, I think it is a contract service called Seaboard.
After a month of phone calls and emails in which I asked to upgrade the emerald or to trade in the ring toward a different one, and their assurances that they will help, I am now told to send the ring to their company and they will see what they can do. This after they were sent copies of the receipts and Effy photos of the ring.
I want to point out that we recently went on a cruise in the Caribbean and the Effy stores on some of the islands all repeated an Effy policy that we can upgrade a ring at any time. So I am lied to and given the runaround and neither Effy or the Celebrity cruise line cares. Oh, just to mention that the ring cost $1,500.
Bottom Line: No, I would not recommend this to a friend
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