Reviews (1)

I purchased a white 2014 Honda CR-V through Carvana on 11/28/16, and had an awful experience throughout the process. When I made the purchase there was an issue with my paperwork. Not one person from Carvana contacted me to correct the error.

After three-four days of no word on the purchase process, I called Carvana. Once that error was corrected, I was told it would take two weeks to receive my car. I was incredibly disappointed, as the website stated I would receive my car in 7 days.

On 12/11/16 I received a call and a series of texts from the delivery driver stating that my car would arrive on 12/12/16 at 6:00am. Around two hours after the scheduled delivery time, the truck arrived at the agreed upon location. The delivery truck had three cars, none of which were the car I purchased.

He told me that Carvana didn't give him the right car, and he didn't double check the paperwork. I then called Carvana to explain the delivery issue. I spoke with three different people to try to correct the error. I was put on hold for 20 minutes before I hung up. I called back asking to speak with someone else, and was told to call back later. Brittnee Penson, a supervisor, then called me back and told me that I “sound like [I’m] done with this” and wanted to know what it was I wanted her to do.

I have never been treated so rudely by a company. Eventually Teresa Aragon contacted me to correct the error. She asked me to give Carvana another chance by taking some of the delivery fees off of the final price. I agree, and my car is delivered two days later, which of course made me wonder why I had to wait 2 weeks the first time around. After signing for the car, the delivery driver tells me they had to jump the battery to get it onto the truck. I asked him if there was something I was supposed to do to make sure the battery wouldn't die again and he told me no, it seemed to be running fine. I agreed to meet the delivery drivers in a parking lot within a 5 minute walking distance to my house. So, I drove the car to my house, went inside to get my fiancé to show him the car, and the battery died again. We immediately called the delivery guys to come jump the car, because we do not have jumper cables. He says he is about 10 minutes down the road, that it's not his problem our car won't start, and that he will not turn around to jump the car.

I then called Carvana back to explain the situation and they offered to pay for a replacement battery and to tow my car to get the replacement battery installed. The car was dirty inside and out, even though I was promised they would go over the car with a fine tooth comb. I would absolutely never recommend this company to anyone. A word of advice, if it sounds too good to be true, it probably is.