Seattle, WAMember since December 2016

Reviews (1)

    • Jan 7, 2017
    • Verified Reviewer

    Quip Toothbrush

    Quip delivery

    Overall Experience:

    I can't tell you about the product because I haven't been able to receive it.

    They use USPS mail and if the tracking number says it has been delivered (which it hasn't), they tell you to call the Post Office. The Post Office has an 800 number which they don't answer. When you enter the tracking number it says that it's delivered.

    The customer service representative at Quip would only say, "go talk to your neighbors, maybe they have it." They will not give me a refund until I file a claim with the Post Office. The Post Office won't accept a claim until your package has been lost for 15-20 days.

    Bottom line, they need to step up and use an actual delivery service.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Apr 1, 2017

      Company Response from Quip NYC Inc.

      Hi, Candice.

      We are so sorry to hear about your poor experience with USPS, and I would encourage you to leave this review on their review page also!

      The fact is, they recorded this package as "delivered." Sadly, a number of fraudulent claims online companies get that packages are not delivered when they are. Therefore, we are not able to send out a reshipment (or full refund) until we see a case started with USPS. We do this because that is something you can do instantly. The backup option is not to open a case and, as you say, wait 15-20 days for USPS to admit it as lost, but we do not encourage that.

      The reason we suggest checking with neighbors is that we have been shipping Quip for two years now, and nine times out of ten a "delivered" package that cannot be found is in fact, at a neighbors house.

      We understand the frustration experienced here, and we are deeply sorry you had to go through that. We have tried many service providers over the last few years and can assure you that USPS perform just as well (or in your case, just as bad!) as the others we tried. But we appreciate your feedback.

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