Ron Gilbert
Ron Gilbert
Atlanta, GAMember since December 2016

Reviews (1)


    • Jan 15, 2017
    • Verified Reviewer

    Carvana

    Service certainly not what they say it is.

    Overall Experience:

    I had a number of problems with Carvana, trying to make a purchase.

    First, I reserved a vehicle that was in the process of being loaded into their system with the promise that the photos of the vehicle would be online in three days. Almost a week later, it still said the photos would be available in three days. I canceled that reservation and resumed my search.

    I found a vehicle that was available for pickup on January 2, which was later than convenient for me but was workable. I went through their purchase with multiple delays (it would have been quicker in a stand alone dealer than these folks took), and finally thought I had everything resolved. Then I was told that the earliest pickup date would be January 3rd. I canceled the order because I have to be out of town on that date, and they reported no way to accommodate my request.

    This seemed like a simple transaction, I was trading a car and placing a down payment of $10,000 with only a very small financed amount. The thing to remember with Carvana is that despite their ads on the simplicity of their product delivery, it will take you as long or more than it will at the neighborhood dealer. I wouldn't recommend these guys to anyone.

    Bottom Line: No, I would not recommend this to a friend

    18 people found it helpful

    Link to this Review
    • Feb 8, 2017

      Company Response from Carvana

      Thank you for taking the time to provide us with feedback regarding your Carvana experience. We are so sorry to hear that your purchase process was less than perfect. At Carvana we strive for a seamless experience, and this was clearly not the case in your situation. Our On Demand vehicles are available to reserve with an estimated timeline of when the vehicle will be fully ready and the 360-degree tour will be available to view on the site. We would like to apologize that the estimated timeline took longer than anticipated. We are glad you were able to receive your vehicle, but we are sorry that it was at a later date than what you were initially hoping for. We hope you are now enjoying your vehicle and please let us know if there is anything else we can do for you. Thank you for choosing Carvana!


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