Reviews (1)

Very disappointed. I purchased my Copper Chef 11 inch pan through QVC after watching the Eric Theiss presentation. We bought several that day for Christmas gifts and one for home. There was a link to the warranty, and it stated that the ceramic coating had a lifetime warranty. Last night, after cleaning the casserole, we noticed some of the ceramic had come off in one of the corners.

I contacted Copper Chef with the warranty information, and they referred me back to QVC. I spoke with QVC, and they told me they were out of the product so I should contact Copper Chef and provide the warranty information. I called Copper Chef customer service back and was treated rudely by their agents. They told me that since I bought it through QVC I had to deal with them, and the warranty was not valid through Copper Chef.

I am so disappointed that Copper Chef does not back their product if purchased somewhere else than copperchef.com. What is the point of including a warranty when it is sold at other outlets if it is not honored by the company? Does that mean that if someone purchases a Copper Chef from Amazon they will get the same result as we did? What a shame. I wonder if Eric Theiss realizes this is occurring. He should have disclosed this when he presented it on QVC, and it should be included in literature put out by the company, so that it is clear.

I will make sure I inform every person I speak with that is interested in this product, so they make an informed choice before purchase.