Kim B.
TennesseeMember since January 2017

Reviews (1)


    • Jan 20, 2017
    • Verified Reviewer

    BioTrust

    Videos don't tell you what you want to know

    Overall Experience:

    I just recently became aware of BioTrust online. I have listened to a few videos and have made a purchase, which I am waiting to receive, of the LOW Carb Protein Shakes. Since then I have received several emails with more videos to watch and products to buy.

    I received an email entitled "What Bananas Do to Your Body." I watched the entire video (almost 40 minutes) and not once were bananas mentioned.

    First, the background of the video had pictures of bananas and cereal with bananas the entire time I was watching. Then, coming to the end, of course, I was asked to purchase a product. I am not happy about the waste of time this video was because it did not deliver what it said. Now reading some of these reviews on this page, I have become very nervous about the company.

    Last, it would be nice if these videos could be paused or tell us how long they are from the beginning. I became determined to see if they delivered what they advertised and they did not.

    On another subject, I was sure that the video I watched about the LOW Carb Shakes stated that Whey Protein was not good, yet in looking online at the Protein Bars, they state that Whey Protein is an ingredient and that it is good. I would like clarification on Whey Protein, please.

    Bottom Line: No, I would not recommend this to a friend

    26 people found it helpful

    Link to this Review
    • Jan 20, 2017

      Company Response from BioTRUST

      Hi Kim B.,

      I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Nutrition and Exercise with BioTrust Nutrition.

      It’s our goal to exceed the expectations of our customers with our products and our customer service. We want to provide you with nothing less than a 5-star experience. I'm dismayed to learn that you've provided a rating indicating anything less than that. I hope that you will provide us with the opportunity to do everything we can to make things right for you and ensure you enjoy the type of experience we set out to provide.

      I also want to exterminate any concerns or anxiety you have about our company. I want you to contact me directly at tskwiat@biotrust.com at any time you have a question or concern. I guarantee that I'll leave no stone unturned to make sure that you're completely taken care of.

      I do want you to know that we take customer feedback very seriously. Along those lines, we have submitted your comments and concerns directly to our marketing department for review.

      With regard to your question about whey protein, I'd like to provide some insight. In one of our videos about BioTrust Low Carb, we do discuss a potential "dark side" of whey protein that pertains specifically to supplements that contain ONLY whey protein. For instance, whey is a "fast-acting" protein that has a narrow digestion window, which may limit absorption, and it also results in a large insulin response, which may not be desired by certain populations.

      That being said, whey is a very high-quality protein that has been shown to have numerous advantages on appetite control, weight management, sports performance, immunity, and much, much more. For those reasons, we include whey in all of our current protein products, BioTrust Low Carb, BioTrust Protein Cookies, and BioTrust Organic Protein Bars.

      The key, however, is that we combine whey with other proteins for a time-released effect. For instance, in Low Carb and our Cookies, whey is complemented with the slow-digesting micellar casein and moderate-digesting milk protein. Our Bars contain pea and rice proteins, which are considered more moderate-digesting proteins as well. All in all, the goal is to provide you with sustained nutrition for several hours while taking advantage of whey while mitigating any potential disadvantages.

      I hope that this is helpful, Kim. Please feel free to contact me directly if you have any additional questions. I'm here to help and happy to do so.

      My best,

      Tim


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