Language issue with their support staff (Kevin). He did not answer my question and kept giving me unrelated answers! I told him that I just received my order and had called in as the pamphlet said to do. My question was, "I was wondering if free shipping in 14 days meant from the day that the item was shipped, or from the phone call date?"
He kept talking about a coupon code, and just did not understand much about my question or the phone call protocol!
Bottom Line: Yes, I would recommend this to a friend
9 people found it helpful
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Company Response from BioTRUST
Hi Lorena,
I hope this finds you doing well! My name is Tim Skwiat, and I am the Director of Scientific Affairs at BioTrust Nutrition. I am very sorry to learn that you experienced this communication issue when you called in, and I want to assure you that I'm going to do everything I can to make this right for you and take care of you.
For starters, I have refunded the amount that you paid for shipping. That refund takes place immediately on our end, but it may take up to 5 business days for it to be reflected on your account.
Secondly, I am going to have one of our customer care specialists follow up with you to make sure that all of your concerns have been addressed. Finally, I would like for you to contact me personally by email at tskwiat@biotrust.com at any time with any questions or concerns that you have. We want to make sure that you enjoy a 5-star experience!
My best,
Tim