I filed a complaint with the Texas Attorney General this November 2016 against Vroom for deceptive business practice involving extended warranty service. (See below).
You have received this email based on a Complaint submitted to the Office of the Attorney General.
Please review the attached documents and reference the Complaint Number in any follow-up correspondence you may wish to send.
Your complaint number is CGS-18705.
Consumer Protection Division
Office of the Attorney General
If a business entity was that unconcerned about committing such an odious practice, logic dictates that you, the consumer, ask yourself the question; is that a place you should trust?
I thought I could, in fact, I was assured and reassured by the company’s controller after I expressed my dissatisfaction over Vroom's Finance Manager's deceit, that he would correct it.
As it turned out, it was another lie. He did not.
The warranty provider Safeguard, to this day, has not provided the copy of my warranty coverage, which I have requested multiple times.
The car I bought, by the way, is a 2013 BMW 740 Li.
Bottom Line: No, I would not recommend this to a friend
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