So I ordered the whole kit about two months ago, and I was super excited to try it out.
I gave it a go about three times before realizing the LED light was flickering after about five minutes and then would completely turn itself off. I emailed the customer service team, and I had a response that same day. They sent out a brand new one for me and apologized for the inconvenience. We were back and forth with emails regarding some complications, and they were SO helpful and kind. I spoke to a number of people, and each and every one of them was outstanding. I never waited longer than two days for a reply, which I found amazing.
This company really does go the extra mile to help you and resolve any problems. Also, despite only using my faulty one a handful of times, I still noticed some results and can't wait to see how well my teeth turn out with a properly working one! Thank you once again.
Bottom Line: Yes, I would recommend this to a friend
Thanks for sharing your awesome feedback!
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Happy HiSmiling girl.