So I ordered the whole kit about two months ago, and I was super excited to try it out.
I gave it a go about three times before realizing the LED light was flickering after about five minutes and then would completely turn itself off. I emailed the customer service team, and I had a response that same day. They sent out a brand new one for me and apologized for the inconvenience. We were back and forth with emails regarding some complications, and they were SO helpful and kind. I spoke to a number of people, and each and every one of them was outstanding. I never waited longer than two days for a reply, which I found amazing.
This company really does go the extra mile to help you and resolve any problems. Also, despite only using my faulty one a handful of times, I still noticed some results and can't wait to see how well my teeth turn out with a properly working one! Thank you once again.
Bottom Line: Yes, I would recommend this to a friend
Company Response from HiSmile
Hey Tia,
Thanks for sharing your awesome feedback!
We are always more than happy to help out to ensure you keep that smile bright.
Don't forget to share your before and after results to Instagram to receive your free teeth whitening pen.
Happy HiSmiling girl.