I placed an order on 12/31/16. When I did not receive it by 1/13/17 and was told it was on backorder at that point, I told them I wanted to cancel. I was then told that the order was about to ship, and I could not cancel at this point but had to wait for it to arrive and then ship it back.
On 1/18/17 I called back to check the status, and I am told that they are not sure why it did not reship but that he could get it shipped out. I told him no, I did not want the product and I want a refund because they did not notify me of any back order then told me it was about to ship and it did not. I wanted to speak to a supervisor, and after numerous requests, Santana finally got on the phone but was just as useless. He couldn't explain why any of this happened as I apparently am the only one this has ever happened too!
They take your money but don't ship your product! Be careful. I will be contacting the BBB if they are even registered with them. My guess is they are not.
Bottom Line: No, I would not recommend this to a friend
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