I ordered the seven-piece set of Gotham Steel Pans and paid $139.00 from Amazon, shipped by Emson. I received my order on January 13, 2017.
When I opened it, all excited, my deep square pan had a chip in it. I didn't want to send all of it back, so I called Emson on two separate occasions. No one answered, so I left messages. I STILL have not had a return call!
The lifetime warranty states that I need to send the defected piece back and send them $9.95 and add shipping insurance! I shouldn't have to pay anything since they are supposed to be brand new. I am packing them back up and shipping them back. I will have to pay shipping and handling to get my refund back.
I am VERY disappointed! I am sharing will all my friends about the poor customer service.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review