They have terrible customer service. I purchased the 9.5-inch rectangle pan for the $74.99 at a retailer that is about one hour away from me. When I got home and unpacked it, I found it was missing the four prongs for the steamer tray.
I called their customer service. I was willing to pay for the prongs but didn't want to spend another twenty dollars for the tray. Customer Service told me that they would only help me if I had purchased it through the website. I was willing to scan him a copy of my receipt, but he said it didn't matter.
I am so annoyed. I am just going to take the entire purchase back.
Bottom Line: No, I would not recommend this to a friend
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