Reviews (1)

I ordered more than $300 worth of product directly from GundryMD on January 25, 2017. When I received an email confirmation of the order, I was startled to see that my order had been DOUBLED and charged to my credit card. I immediately contacted their customer service, who advised me there was nothing they could do to correct the problem, even though they agreed that it was their error. I was informed that I could return the excess product but that the return shipping charges would be my responsibility to pay, and that no refund of shipping charges would be issued.

After some argument with the customer service representative, I was told that a customer service manager would call to try to resolve my problem. THREE weekdays later, I was contacted by said Manager, who promised to correct my order and to send a corrected email verification of my order. No such email has been received, and I have no verification that the order and my payment have been corrected.

The Gundry, MD website states that delivery by USPS would take 2-7 days. It has now been eight days, and their customer service has informed me that my package has not been mailed. According to the customer service representative, the company has been experiencing high demand for months, and all shipments are delayed accordingly. If that is so, why is the website falsely promising timely delivery?

Upon contacting their customer service again, I am told that I have no recourse except to wait for another 7-9 days to receive the products. No notification is made to customers regarding the extended shipping period. Basically, the order process is flawed to benefit the company, their customer service is ineffective at best, and the information provided on the website is false.

There are many quality superfood products on the market at a considerably lower cost. Why deal with this aggravation and company?