Reviews (1)

I was initially excited to order my Mindvalley course for $349.

After entering my billing information, I received a message stating, "This site is unavailable, contact site administrator." Since I had just spent 90 minutes watching a video which supposedly reduced the price from this page only, I tried again and got the same message that the site was unavailable. Giving up, I then noticed that I had received two separate emails stating that my transaction was successful and payment was complete.

After checking with my bank, I see that I was billed twice. Now there is absolutely no way to contact Mindvalley. I tried via the Contact Form page, but after submitting my issue, the message I got back was "Your support ticket is not yet submitted. Check out these suggested articles to avoid a wait!" What the heck does that mean? I never received any confirmation that my complaint had even been registered. At one point, I received a pop-up message from someone saying "Hi my name is whatever, can I help you?" So I started typing my issue, but soon realized there was no "send" button.

It finally redirected me to a site where I could sign up for a free 14-day trial to be able to contact them. No way! I'm sure I would go through misery trying to cancel that one too. I'm very disappointed with this unprofessional and irresponsible behavior. I've never dealt with a company that offered no means of contacting them. Now I plan to dispute both charges with my bank.