Chanell Brandenburg
CaliforniaMember since February 2017

Reviews (1)

    • Feb 9, 2017
    • Verified Reviewer

    Luminess Air

    Scam, fraud, unethical company!

    Overall Experience:

    I called in late one night after seeing an infomercial and thought I was getting something really neat for $34.99. Little did I know that when I received it, I would continue to be billed for a system costing over $300.00.

    They also started sending me additional makeup and deducting money from my account unauthorized. I tried to cancel prior to the 30-day so-called "money back guarantee" and to return everything (which was still unopened), and all I could do is get a response from a so-called "stylist" by text. By that time they had deducted three payments of $78, plus payments for makeup that kept getting shipped for $34.99.

    I went to my bank to dispute this. My bank originally gave me back the money. I had to pay to ship the machine and products back, and when it was all said and done, my bank ended up re-charging me for the reimbursement because they lied and stated that I went online to order and the website states the process and info about the payments! Oh, and by the way, they charged me a $75.00 restocking fee for returning it! So now I'm frustrated, out over $300.00, and I am sure I am just one of many like this. This is a sick, unethical company.

    P.S. The only reason my bank allowed the charges is because of specific laws and regulations they have to meet, and apparently this company has found the loophole in becoming an expert in fraud.

    Bottom Line: No, I would not recommend this to a friend

    142 people found it helpful

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