Rade Kljajic
USAMember since February 2017

Reviews (1)


    • Feb 15, 2017
    • Verified Reviewer

    PillPack

    A lot of work for a nice service

    Overall Experience:

    They never get anything right; I've spent hours trying to get their records to be correct.

    If you change insurance plans, you get to spend several hours trying to update their records. If you want to have more than one (1) person in the family on an account, it's not happening, and you will have lots of wasted time there. If your doctor doesn't respond to them in a timely fashion, it is another lengthy process to get your prescription packs fixed. And there are random problems with the drugs they put in the packs.

    Their "call center" can never help. Their website doesn't really work i.e. you can't delete terminated insurance plans, so PillPack seems to get confused about which one to use.

    It's really a lot of work for a great product. Shouldn't be, but it is. And they want to speak with you during the business day, like, really?

    Bottom Line: Yes, I would recommend this to a friend

    16 people found it helpful

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