Jay
Durham, NCMember since February 2017

Reviews (1)


    • Feb 15, 2017
    • Verified Reviewer

    Nucific BIO X4

    Deceptive practices

    Overall Experience:

    I was totally impressed with the video, which convinced me to decide to purchase BIO X4. Not surprisingly, in the online ordering process, I was offered a discounted price per bottle if I added more to my order. This came in the form of a "pop-up" screen offering three more bottles for 30% off. I thought this was a last chance opportunity before confirming my order (which I had not yet done).

    I accepted the offer for the additional three bottles, and the same screen appeared again (add three more for 30% off). Thinking that it had not accepted my previous click, I accepted the offer again. Once again another screen to add more appeared. This time I clicked "no thanks," only to find that my credit card was set to be charged for three separate orders; an order for one bottle, and two orders for three bottles.

    Seeing (in the top right corner of the screen) that I had not yet reached the "Confirm Order" screen, I clicked on the "My Cart" tab only to find that it was now empty. The "Check Out" tab appeared to still be active. I did not go to the "checkout" screen or confirm my order at any time. Instead, I left the site.

    Being very suspicious, I called the NUCIFIC customer service number and found they had indeed charged my card for the three separate orders. I demanded a full refund. The gentleman started to explain their "90-day money back" policy. I stopped him immediately, telling him I didn't like their practices and wanted only a full refund. He (apparently) complied and sent an email stating that all three orders had been refunded. Normally, there is a confirmation number attached when a refund is issued. The email contained no confirmation number.

    To cover myself, I called my credit card company to report the event (confirmed orders were pending). Since it is Saturday, I will have to wait until next Wednesday to see if the pending orders have been removed and the matter is closed. If instead, a box shows up on my porch, you can be sure I will post part two of this story.

    It's a shame that these type of practices could be hurting the marketing of what seems to be a good product. The information appears valid and well presented, but the ordering process made me smell a rat.

    Bottom Line: No, I would not recommend this to a friend

    98 people found it helpful

    Link to this Review
    • Feb 16, 2017

      Company Response from Nucific, LLC

      Hello Jay, I am sorry to hear that you did not have a good experience with the ordering process. I would be happy to look into this issue for you to make sure that it has been properly resolved. I apologize for any inconvenience this may have caused you. Please feel free to email me directly at naomi.benson@nucific.com so that I can personally take care of this issue for you. Thank you Jay, and I look forward to hearing from you.


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