Ronald Narvaez
Albuquerque, NMMember since February 2017

Reviews (1)

    • Feb 28, 2017
    • Verified Reviewer


    Buyer beware!

    Overall Experience:

    Save your time and purchase locally!

    I live in Albuquerque, NM and Vroom advertises in the local Craigslist. I found a car and put a hold on it. The sale was effortless, and delivery was good (a bit late, but not bad). That is where the "good" ended, and the "bad" started.

    Vroom sold me a vehicle that is missing the driver side door VIN sticker. Due to this, I had to get a Level 3 inspection done by the police. After that, I still could not get a VIN inspection done to send to Vroom to complete the inspection. At this point, I have had the vehicle for almost two months and even after three trips to Motor Vehicle Division, I do not have it registered.

    I contacted Vroom via email and phone and received no support. I called multiple times, and each time I get "Oh, so sorry sir, we will assist," and they do nothing.

    It is very apparent that this company is only concerned about the sales and not the customer. I would NEVER do business with this company, I would NEVER recommend them to anyone, and I will post everywhere that I can about just how bad their customer support is.

    Bottom Line: No, I would not recommend this to a friend

    42 people found it helpful

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