Laura Ragsdale
Fremont, CAMember since February 2017

Reviews (1)

    • Mar 1, 2017
    • Verified Reviewer

    Luminess Air

    Bait and switch?

    Overall Experience:

    While I like the ease of use and product in general, I'm returning my Luminess Airbrush System because I feel that what I ordered and what I received are two different items.

    I ordered the 3-speed professional system. However, the paperwork says PC-100 (SKU) but the box says PC-250.

    I've tried communicating with the company, both by email and phone, and they're trying to tell me that the products are the same thing. I asked to speak to a supervisor, but I was told they're extremely busy and that it would take 24-48 hours for someone to return my call.

    Needless to say, I'm not comfortable paying hundreds of dollars for what, in my mind, is a completely different product than what was ordered. I've requested an RMA #, and I'll be returning it today.

    Bottom Line: No, I would not recommend this to a friend

    110 people found it helpful

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